Important: This Privacy Policy is intended for public access and provides general information about Ideal Solutions’ privacy practices. Any refined, customer-specific or project-specific privacy policies, including additional requirements or provisions, will be shared confidentially with authorized persons only, as applicable.
1. Introduction
Ideal Solutions ("Ideal Solutions", "we", "us", or "our") respects the privacy of individuals and organizations that interact with our website, products, platforms, and services.
This Privacy Policy explains how we may collect, use, disclose, protect, and retain information in connection with our website and related business communications and services.
Our technology portfolio may support operational environments involving fleet telematics, fixed-asset monitoring, field operations, safety, APIs, data integration, and private infrastructure. The information processed through individual customer deployments may be governed by separate contractual terms, data-processing agreements, or customer-specific privacy requirements.
2. Information We Collect
2.1 Information You Provide
Depending on how you interact with us, we may receive information such as:
- Name and job title.
- Company or organization name.
- Business email address and telephone number.
- Country or business location.
- Information submitted through contact or inquiry forms.
- Information you provide during sales, partnership, support, or project discussions.
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as browser type, device information, IP address, approximate geographic information, pages viewed, referring pages, and website usage information, subject to applicable law and the technologies enabled on the website.
2.3 Operational and Customer Data
Our platforms may process operational data on behalf of customers, including location information, vehicle telemetry, asset status, sensor information, visit records, safety events, diagnostics, and related operational data.
Such information may be controlled by the relevant customer organization. The applicable customer agreement and data-processing arrangements determine the respective responsibilities of Ideal Solutions and the customer.
3. How We Use Information
Information may be used for purposes including:
- Responding to inquiries and requests.
- Providing, operating, maintaining, and improving our services.
- Managing business relationships, partnerships, and customer accounts.
- Configuring and supporting products and solutions.
- Providing technical support and troubleshooting.
- Communicating about services, projects, updates, or relevant business matters.
- Protecting the security and integrity of our systems and services.
- Meeting applicable legal, regulatory, contractual, and security requirements.
- Analyzing service performance and improving operational capabilities.
4. Information Sharing
We may share information where necessary to provide our services, operate our business, meet contractual obligations, or comply with applicable law.
Depending on the circumstances, information may be shared with:
- Authorized employees and personnel who require access to perform their responsibilities.
- Service providers and technology partners acting on our behalf.
- Authorized customer representatives and users.
- Professional advisers where reasonably necessary.
- Government authorities or other parties where disclosure is required by law or valid legal process.
We do not intend to sell personal information as a commercial data product. Any processing or disclosure remains subject to applicable law and contractual obligations.
5. Data Security
We use technical, organizational, and operational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the deployment, our solutions may support private infrastructure, localized data residency, on-premise environments, national data-center deployments, encrypted data, controlled APIs, and other security measures.
No method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, security measures should be considered as risk-reduction controls rather than an absolute guarantee.
6. Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, meet contractual requirements, resolve disputes, maintain business records, comply with legal obligations, or protect our legitimate interests.
Customer operational data may be subject to retention periods defined by the relevant customer agreement, deployment architecture, applicable law, or customer instructions.
As a general guideline, Ideal Solutions retains personal and operational data for a period of six (6) months, unless a different retention period is required by applicable laws, contractual obligations, or operational needs. Specific retention periods may be customized and agreed upon based on the requirements of each customer or project. Data will be securely deleted or anonymized when the applicable retention period expires, subject to any legal or contractual requirements.
7. Your Rights
Depending on your location and applicable law, you may have rights relating to your personal information, which may include rights to access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable.
Requests should be submitted using the contact details provided below. We may need to verify your identity before processing a request and may be subject to lawful exceptions or limitations.
8. Cookies
Our website may use cookies or similar technologies to operate the website, remember preferences, understand website usage, or support website performance.
The specific cookies and technologies used should be documented in a separate cookie notice where required by applicable law.
9. Third-Party Services
Our website or services may contain links to or integrate with third-party websites, platforms, communication services, analytics tools, infrastructure providers, or other services.
Third-party services operate under their own terms and privacy policies. Ideal Solutions is not responsible for the privacy practices of third-party services that it does not control.
10. International Data Transfers
Depending on the service, customer deployment, and applicable contractual arrangements, information may be processed or stored in different countries or jurisdictions.
Where data residency or local hosting requirements apply, the relevant deployment architecture and contractual arrangements should specify the applicable hosting location and processing requirements.
11. Children's Privacy
Our business services and website are intended for business and professional use and are not directed toward children. We do not knowingly seek to collect personal information from children through our website.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When changes are made, the updated version will be published on this page with an updated effective or revision date.
13. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, please contact Ideal Solutions using the information below.
Email: support@idealsolutions.io
Phone: +962 777 400 416
Address: Amman - Jordan
Effective Date: 1 January 2026
Last Updated: 1 August 2026